Current job

• CJSC "Alfa-Bank" - IT HelpDesk Supervisor (from april 2006-04-01 00:00:00.0)

  Responsible for providing stable access to IT-services (24h/day, 7d/week, 365 d/year);
  Estimation, selection, development and introduction of new systems and equipment;
  User trainings;
  HelpDesk Call Centre Management (10 outsource people, SLA, ITIL etc.);
  Procedures development, related and controlling to HelpDesk Call Centre;
  Outsource Management;
  Project Management (Six Sigma Methodology)

Previous jobs

• JSC “British American Tobacco Ukraine” - System administrator (2003-03-01 00:00:00.0 - 2006-04-01 00:00:00.0)

  Responsible for providing stable assess to IT-services (24 h/day, 7 d/week, 365 d/year;
  IT-security management;
  IT-infrastructure management (~400 client computers, 16 servers, VPN network;
  Estimation, selection, development and introduction of new systems and equipment;
  Creation, development and administration databases in Lotus Domino;
  User trainings;
  Help Desk Call Centre management (3 outsource people, SLA etc.);
  Procedures development, related and controlling to Help Desk Call Centre;
  Disaster recovery plans development and implementation (backups, procedures etc.);
  2 office moves (Kiev office – 9 servers, 150 computers, communication hardware; Admin building in Prilucky factory – 7 servers, 200 computers, communication hardware);
  Planning and implementation of enterprise network;
  Outsource management

• Agro Industrial Holding “InvestAgroProduct” - System administrator (2001-08-01 00:00:00.0 - 2002-11-01 00:00:00.0)

  Development and administration of local network (~70 computers, 3 servers);
  Management of connectivity to Internet;
  Information security;
  “1C:Enterprise” management, configuration and adjustment to business needs;
  IT-infrastructure management

• JSC “Ukrainian Power Company” & Media Holding “ICTV” - Engineer-programmer & system administrator (1999-12-01 00:00:00.0 - 2001-08-01 00:00:00.0)

  IT-infrastructure management (4 offices, ~120 machines, 4 servers);
  Enterprise network management;
  ERP system (1C:Enterprise) administration and configuration to satisfy business needs of Enterprise

• “Centre of Computer Technologies” Company - Engineer-programmer (1999-06-01 00:00:00.0 - 1999-10-01 00:00:00.0)

  Head of ERP direction (1C systems);
  Management of ERP alignment to business needs of Enterprise;
  Development of ERP (1C) configurations

• “1C:Franchise Favorite-S” Company - Leading programmer (1997-04-01 00:00:00.0 - 1999-06-01 00:00:00.0)

  Head of department of client consultants (1C systems);
  Development of ERP (1C) configurations

University education

• The Kiev Shevchenko’s University, Chemical faculty , Master, 2002
  

Training courses

• Microsoft - Exam 70-272 "Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System", InCom, Ukraine, 2006
  
• Microsoft - Exam 70-271 "Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System, Second Edition", InCom, Ukraine, 2006
  
• Microsoft Certified Desktop Support Technician, Microsoft, MCDST, 2006
  
• Six Sigma Green Belt 3-days crash course, ISS, Austria, Certified, 2006
  
• Certified Lotus Specialist, IBM, CLS, 2006
  
• IBM – SA330 “Maintaining a Domino R5 Users”, BDA, Latvia, 2005
  
• IBM – SA310 “Maintaining a Domino R5 Server Infrastructure”, BDA, Latvia, 2005
  
• IBM – SA210 “Implementing a Domino R5 Infrastructure”, BDA, Latvia, 2005
  
• Microsoft – M2153 “Implementing a Microsoft Windows 2000 Network Infrastructure”, Kvazar-Micro, Ukraine, 2004
  
• 1C – “1C:Enterprise 7.7”, 1C, Russia, Certified, 1998