Investigations;
Card files 1/2;
Correspondence with banks;
Processing of rouble payments;
Preparation of tax inquiries;
Conducting the account of the obscure sums.

-Eccms requests
-investigations according to request priority
-banking products selling
-working with common and VIP customers, staff customers and English speaking customers (outgoing calls)
-to provide service and perform financial transactions for the customers
-management of customers accounts
-to process internal and external funds transfers including budget payments
-valuate resources available to assist customers
-to provide customers with professional information and advisory support for all their operational inquiries, issues and concerns
-train customers on the bank proukts and services
-investigate, analyze and solve service issues and customers problems
-work with other units for issues resolution
-ensure effective teamwork within the Team and provide support, be effective up for other members of the Team
-to control of Citiphone service and mistakes
-to train staff of Citiphone & branches about banking procedures
be knowledgeable of Russian banking regulatory requirements, common principles and standards of Russian and international banking practice, bank products and services to ensure professional customer service.

Cash accouting service legal forms accounts (rubles, foreing exchange). Payment orders acceptance and processing, exchange transfers applications, work with "Client-bank" system, advertisements for fee, cashier's check, recovery, cars file 1,2; opening and maintenance legal forms accounts of private persons (rubles, foreing exchange). VIP customers service, carriage of conversations.

Exhibitions arganizing