Долганский Андрей Иванович

Language proficiency: English - fluent, Русский - fluent
Autobiography
Моя профессия - IT Analyst
Current job
- Gillette - IT Analyst (from august 2004-08-01 00:00:00.0)
• Co-ordinates all projects relating to IT infrastructure and systems development
• Identifying and Managing local IT-services suppliers, managing IT-services and equipment contracts, provide Regional IT Manager with planning and actual budget information.
• Provides full support and maintenance for legacy business applications (SCALA ERP, Lotus Domino/Notes, etc.) as appropriate.
• Managing IT infrastructure scope of works during office move
• Drive Gillette/P&G infrastructure integration process
• From March 2006 – responsible for St. Petersburg Manufacturing Center IT infrastructure support
• Provide technical assistance for remote site (Moscow)
Previous jobs
- P&G / HP - IT helpdesk, Site Support Team (2003-01-01 00:00:00.0 - 2004-08-01 00:00:00.0)
• Overall IT-support. Lotus Domino and NetWare servers and phone station routine support.
Act as a local security contact
• Maintain high level of Service Level Agreement, escalate issues to 2nd support level
• Co-ordinate external suppliers, track status of initiated IT purchases
• Conduct IT coaching for new hires, manage end-users training program. Identify needs for new training programs. Creating guides and tips on software / technologies use - USAID EP3 project - IT-specialist (2001-08-01 00:00:00.0 - 2003-08-01 00:00:00.0)
• Created project web-site http://www.vybory.com
• IT infrastructure support, managing relations with Internet provider and PC hardware supplier
• Developing software and DBs for internal use (Access, Delphi 4)
• Graphical design and page layout for project materials, managing relations with publisher - Information technology in education laboratory - Programmer (1999-07-01 00:00:00.0 - 2001-05-01 00:00:00.0)
• Co-ordinate developers team from 3 people
• Develop software for educational materials CD (Delphi 4)
• Administering LAN from 40+ PC
University education
- National Technical University of Ukraine "KPI", Computer System Analyst , Specialist, 2003-2003
- National Technical University of Ukraine "KPI", Computer Science, Bachelor, 2001-2001
Training courses
- Effective Customer focus, CBSD Moscow, Course completion, 2006
- M2279: Planning, Implementing, and Maintaining a Microsoft Windows Active Directory Infrastructure, Techexpert, Course completion, 2006
- CCNA: Cisco Certified Network Associate, Techexpert, Course completion, 2006
- 070-294:Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, VUE, Pass, 2006
- Time management, InforManager, Course completion, 2005
- Presentation Skills, InforManager, Course completion, 2005
- Novell Netware 5 Administration, Kvazar-Micro, Course completion, 2004
- Novell Netware 5 Advanced Administration, Kvazar-Micro, Course completion, 2004