Current job

• Samsung Electronics Ukraine - CRM manager (from november 2006-11-01 00:00:00.0, Киев)

  One of the largest producers of conumer electronics: audio-video, home appliances, informational technology, telecommunication.

Previous jobs

• HeadHunter.COM.UA - Business Development Manager³ (2006-05-01 00:00:00.0 - 2006-10-01 00:00:00.0)

  1) Active clients - research and analysis of clients' motivation, satisfaction, cros-sale opportunities;
  2) Inert clients - cooperation recover, research and analysis of clients' needs, promotion campaigns;
  3) New clients - attraction, market research.

• First Fleet Management Services - Commercial Manager (2005-11-01 00:00:00.0 - 2006-05-01 00:00:00.0)

  1) Restructuring of existing agreements, cooperation optimization;
  2) Service market research, rival's activity analysis - reporting to foreign investor;
  3) Attracting new clients - negotiations, presentations at professional conferences.

• Raiffesinebank Ukraine - Account-manager (2002-07-01 00:00:00.0 - 2005-10-01 00:00:00.0)

  Current and loan accounts maintenance for legal and private clients, financial service sales: plastic cards, deposits, mortgage and car loans. Consulting common and VIP clients about loans, deposits and payments.

• Ukrinbank - Credit Control Manager (1999-06-01 00:00:00.0 - 2002-07-01 00:00:00.0)

  Branches loan portfolio control, credit applications review. Consulting branches about loan policy, internal reporting control.

University education

• Kiev National University of Economics, International Business Management, Magister, 2002-2002
  
• Universitaet Konstanz, Internationale Wirtschaft / International Economics, Sertificate, 2001-2001
  

Training courses

• Sales Skills Training, HeadHunter.COM.UA, -, 2006
  
• Superior Customer Service Training Course, Raiffeisenbank Ukraine, -, 2004
  
• Effective Interpersonal Skills Training, InforManager, Diploma, 2003