Baranova Julia
Language proficiency: English - fluent, German - basic knowledge
Current job
- SELLBYTEL Communication Group - Operations Manager (outsourcing for Hewlett Packard// 12ppl) (from september 2006-09-01 00:00:00.0)
• Regular reporting to owners of projects within HP and to high management
• Setting tasks, developing bonus schemes for members of each project together with project owners from HP side, tracking fulfilment
• Developing reporting metrics, KPIs, ensuring customer satisfaction, monthly reporting to HP
• Updating and training welcome desk on current campaigns for each BU
• Developing SLA, coordinating monthly annexes to contracts for the projects
• Selecting, hiring, training new employees
• Main point of contact for Sellbytel in HP project
• Holding HR and Operations functions for Cisco project
Previous jobs
- SELLBYTEL Communication Group - HR Manager (outsourcing for Cisco Systems Inside Sales) (2005-10-01 00:00:00.0 - 2006-09-01 00:00:00.0)
• Recruitment - first interview in person, arrange the interview with needed person from Cisco
• HR strategy developing
• Resource planning
• Insurance
• Trainings coordination
• Travel coordination i.e. budget controlling
• Team events - Cisco Systems International B.V. - Administrator (2005-04-01 00:00:00.0 - 2005-08-01 00:00:00.0)
• Travel and visa support
• Reception responsibilities
• Report providing references - Wrigley, LLC - PLD (HR) Assistant (2004-01-01 00:00:00.0 - 2005-03-01 00:00:00.0)
• Recruitment
• Personnel paperwork (hires, vacations etc.)
• Team events
• Budget revisions
• Help to Division HR Manager for upcoming issues
University education
- Moscow State Law Academy, Law, 2008
