Current job

• Representative office of M-real International in Ukraine - Customer Service Team Leader (from november 2006-11-01 00:00:00.0)

  • Management of Customer Service team to ensure that it is effective, motivated, professional, customer-orientated.
  • Customer agreements follow up in accordance to Regional, Market related Sales & Customer Service guidelines
  • Target setting and follow up, supported by the Customer Service Director, and conduct of target setting discussions with Customer Service Coordinators
  • Local customers` support jointly with Sales, Technical Service, Production and Logistics
  • Actively role in SAP-R/3 and BW system and process development for local market
  • Support, monitoring and communication of Sales in the local sales planning process

• Representative office of M-real International in Ukraine - SAP R/3 and BW Superuser (from march 2006-03-01 00:00:00.0)

  • Effective support and troubleshooting of SAP problems for local users
  • Master Data maintenance
  • Monitoring and troubleshooting of External EDI links between M-real and transport companies
  • Coordination of SAP migration projects in Kiev office for several M-real mills
  • Acted as SAP Trainer for Customer Service Coordinators, Technical and Sales Managers, including training material preparations and amendments

University education

• University of Economics and Law “KROK”, Project Management, MA, 2006
  
• University of Economics and Law “KROK”, International Economic Affairs, MA, 2005
  

Training courses

• Certificate of Project Management Practitioner , Ukrainian Project Management Assosiation, level D, 2006