Previous jobs

• PetroKazakhstan Overseas Services Inc - Helpdesk Team Leader (2006-09-01 00:00:00.0 - 2010-04-01 00:00:00.0)

  1. Business processes developing and its integration and implementation with HP OpenView Service Desk software based on ITIL standards.
  2. Helpdesk organization from the beginning of its process as one entry point for all requests and tasks to be performed by IT&T Department. All Requests are to be registered in a special database (HP OpenView Service Desk). Constant communication with customers.
  3. Develop and implement Local Security Policies and Procedures, forms implementation with approvals. User Guide preparation and updating.
  4. Inventory system developing and its integration and alignment with requests database (CMDB – Configuration Management Data Base).
  5. Standard Corporate Image preparation and implementation (based on WinXP_SP2 OS)
  6. Integration of project management in IT environment.

• Philip Morris Kazakhstan Ltd. - Technical Analyst, Helpdesk Team leader, System Analyst (2003-06-01 00:00:00.0 - 2006-09-01 00:00:00.0)

  1. Ensure high-level of services provided by Help Desk.
  To be informed about all the things that have happened and that will happen in day-to-day work. 5 people reported to me. And following the survey which was held ago at PMK, our team achieved good results in our work. Assign and monitor all tasks and requests which are delivered to helpdesk.
  2. Improve service orientation of IS function.
  3. Migrating to new operating system with WinXP-SP2 & Office 2003. Project Coordinator (about 700 PCs were migrated)
  4. Old IS equipment replacement.
  5. Help to organize support migration to Systems Management Server (SMS) 2003
  6. PCs Cleaning project (700 PCs, 350 Printers).
  7. All computer related PMK equipment, Sales force equipment and project equipment support.
  8. Disposal of old equipment.
  9. Service Management and Extended Processes Update.
  Additional Achievements:
  1. Inventory Registration System (IRS) development and support.
  2. Cartridges Inventory.
  3. Equipment service project coordination and support.
  4. Self Learning Center Project support.
  5. Students practice. 2 Student every year reported to me.

• United Nations Educational Scientific and Cultural Organization (UNESCO) - Lan Manager, Web designer, System Administrator (2001-05-01 00:00:00.0 - 2003-06-01 00:00:00.0)

  Setting up web and mail servers and packages, web sites creation. Participating in global projects, organization of workshops, Installation and tuning of the office computers' networks.

• «UNIT» Ltd., Almaty - System analyst, technical specialist, Web-designer (1997-09-01 00:00:00.0 - 2001-05-01 00:00:00.0)

  Installation and repairing of PCs and its selling, working with clients.

University education

• Linguistic Gymnasium №105, Almaty, English, French School, 1997
  
• Kazakh National Technical University, Diploma, 2002
  

Training courses

• Microsoft Visio 2003 Pro , Almaty, SoftLine, Certificate, 2007
  
• 2073 "Programming Microsoft SQL Server 2000 Database" , Almaty, Alsi, Certificate, 2006
  
• 2072 "Administrating Microsoft SQL Server 2000 Database" , Almaty, Alsi, Certificate, 2006
  
• ITIL and ITSM - Service Management , ITSC, Lausanne, Switzerland, not provided, 2006
  
• Content Management System TeamSite, ITSC, Lausanne, Switzerland, not provided, 2006
  
• Business objects in Service Management , ITSC, Lausanne, Switzerland, not provided, 2006
  
• 2596 "Managing Microsoft Systems Management Server 2003" , Moscow, Microinform, Certificate, 2005
  
• 2597 "Planning and Deploying Systems Management Server 2003" , Moscow, Microinform, Certificate, 2005
  
• 2277 "Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services" , Moscow, Microinform, Certificate, 2005
  
• Project Management Essentials , Sam Elbeik, London, Certificate, 2005
  
• Business Writing Skills , the Choice, Certificate, 2004
  
• 2297 "Planning, Implementing and Managing Microsoft Windows Server 2003 , Moscow, Microinform, Certificate, 2004
  
• Presentation skills , the Choice, Certificate, 2004
  
• Coaching and leading others , the Choice, Certificate, 2004
  
• 2150 "Designing a Secure Microsoft Windows 2000 Network", Moscow, Microinform, Certificate, 2003
  
• 2003 Environment for an MCSE on Windows 2000" , Moscow, Microinform, Certificate, 2003
  
• Internet broadcasting , UNESCO, Trainer from India, Certificate, 2002
  

Awards and certificates

• ITIL V3 Foundation APMG Certeficate, 2008