Current job

• Auroville Ltd. - IT Support Team's Leader (from february 2003-02-01 00:00:00.0)

  Main responsibilities: arrangement of IT support of our customers, management of team, work as technical specialist for the several customers.
  Skills: skills of creation of IT Service; skills of creation and/or realization of IT policy; skills of arrangement of IT support according to ITIL procedures; skills of creation and/or realization of IT security policy; skills of accounting of IT Service; strong management skills (including management of human resources and negotiations skills).
  Accomplishments: our customers are supplied with any necessary IT resources; they use any preferences of outsourcing; the number of our customers were grown significantly.

Previous jobs

• RiK computers Ltd - Technical Specialist (2001-01-01 00:00:00.0 - 2003-02-01 00:00:00.0)

  Main responsibilities: all responsibilities, related to technical support of customers.
  Skills: strong hardware skills (including severs, workstations and peripherals); strong software skills; strong networking skills (including cabling, wireless networking, network hard- and software, protocols, etc); strong telephony skills (including work with PBX); strong skills of problem solving(including remotely).

University education

• St. Petersburg State University of Aerospace Instrumentation, Faculty of Radio-Electronic and Computing Systems / Computing Machines, Complexes, Systems and Networks, Diploma, 1998
  

Training courses

• IBM Servicing xSeries Servers, IBM, Certificate, 2006
  
• Brainbench Computer Technical Support Master’s Level, Brainbench, Certificate, 2006
  
• Brainbench Network Technical Support, Brainbench, Certificate, 2006
  
• Brainbench Network Security, Brainbench, Certificate, 2004
  
• Microsoft Certified Professional, Microsoft, Certificate, 2003