Малюта Евгений Владимирович


General information

Малюта Евгений Владимирович



Place of birth: Киев

 
Residential area: Украина, Киев83
Citizenship: Украина

 
Native language: Русский
 
Language proficiency: English - can be interviewed

 
Competencies: Management skills: -organization of support by small group’s resources, -global IT projects implementation, -teaching and coaching skills, -interpersonal interaction with any kinds of customers. Advanced technical skills: -Cisco Call Manager 4.1 ~ 1200 phones -knowledge of HP Open View Service Desk, -ITIL -deep knowledge of PC (assembling, installation, testing, instability searching), -LAN (installation, crossing, diagnostic and maintenance of cable systems, active and passive network devices), -Windows-based servers (administration, routing, VPN support), -Group policy administration, -Active Directory, -Advanced knowledge in Win95/98/NT/2k/XP (fundamentals, theory, optimization, workarounds), -Local data and IS security, -SQL basics, -lost data restoration, -MS Office applications.

 
Interrests: Велосипед7, сноубординг1, воллейбол1, автомобиль, компьютер.

Autobiography

Я работаю в области Информационные технологии/Интернет/Телеком
Моя профессия - IP Telephony System Administrator

На данный момент не занимаюсь активным поиском новой работы, но всегда согласен рассмотреть ваши предложения или порекомендовать вам своих знакомых.


Professional experience

Current job

  • Piraeus Bank ICB - Head of Service Desk (from september 2008-09-01 00:00:00.0, Киев)

    Managing and organization of end-user support (Head Office and Branches within Ukraine):
    Active Directory;
    PCs & Laptops;
    Software;
    Network Infrastructure;
    Organization of new branches opening (IT Part);
    Installation of workstations and peripherals by outsourced company

Previous jobs

  • LLC "Eurobank EFG Ukraine Distribution" - Service desk system administrator\IP Telephony engineer (2007-05-01 00:00:00.0 - 2008-09-01 00:00:00.0, Киев)

    - Installation of new PCs and work places;
    - Installation, implementation and support of IP telephony (Cisco call Manager);
    - Implementation of Help Desk requesting system;
    - Customer support (2-3 level);
    - Intranet-site administration;
    - Remote PCs support;

  • JSC "Phillip Morris Ukraine" Kiev HQ (as outsourcer from "Kvazar-Micro") - Customer service engineer (2005-12-01 00:00:00.0 - 2007-04-01 00:00:00.0, Киев)

    -Global IT projects implementation in Ukrainian Phillip Morris’s affiliates (Kiev, Kharkiv, regional offices);
    -Organization of end-user support(more than 1000 user’s at Kiev HQ office, within PMI and worldwide);
    -Communication with international technical support services;
    -Induction training in using PC for new users

  • Learning center “academy of BMS-Consulting” - System administrator/Web-site administrator (2003-10-01 00:00:00.0 - 2005-09-01 00:00:00.0, Киев)

    -Customer service support;
    -Web-site update, development, design;
    Additional courses passed:
    -Trainings of Microsoft Windows 2000 installation and administration
    -Trainings of network projection, installation and administration

Education

University education

  • Kiev National University of Construction and Architecture,Faculty of automatization and informatization, System-technical engineer, 2000-2005

Training courses

  • Learning center “BMS-Consulting academy”, Learning center “BMS-Consulting academy”, Microsoft Certified Professional, 2004
  • Microsoft Windows 2000 installation and implementation, PROMETRIC, MCP, 2004
  • Learning center “BMS-Consulting academy”, CISCO Network Fundamentals, CCNA/Незаконч., 2004
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