Service strategy, Service Partners activity coordination

Interaction with Arcelik Head Office and factories, Service Policy processing, LSP and ASC coordination, developing and checking the activity of service network, Monitoring the SCM operations and LSP service parts stocks, Service budget preparation, Products and service quality statistics reviewing, Training organizing, Technical supervision on out-going information, Supervision on the distribution of Service materials, Following all steps of Certification of Home appliances.
Had multiple training courses at Arcelik HQ, factories, services and spare parts warehouses all over Turkey, Germany, Romania

Service network coordination, Service statistics for Warranty and After warranty repairs, Spare Parts sales & distribution channeling, Partners’ spare parts’ stocks planning & analyzing, Spare Parts logistics & credit control. Also Product Certification, Technical Documentation processing, Customer’s Claims.
Had several training courses at EPSON Service Group (Hirooka, Japan), Epson UK, Epson BV (Netherlands)

– CIS Company Service Network managing, After Sales support, Spare parts sales (incl. all the operations), Service budget & Repairs analysis preparation, Product Certification, Technical documentation localization, Customer’s Claims. Frequent business trips
Twice had training courses at “Moulinex HQ” (Caen & Alenson, France). Left the Company by the family matters.

Spare parts supply (directly to service partners and through the distribution network), Warranty and After Warranty Repairs Cost Control, SP Delivery schemes elaboration, Distributors Stock planning, Credit control, Spare Parts logistics operations, Customer’s Claims. Built a network of 10 S.P. independent distributors in CIS (starting from almost “0”)
Had several training courses at “Merloni HQ” (Fabriano, Italy).
Additional training: “Marketing & Distribution Workshop” (by Chris Moore Associates), “Time Management”, “ MS Office Pack”(by Xylos, Moscow)